Return & Refund Policy

Thank you for shopping with AKS Leathers. We want you to feel confident and satisfied with every purchase. If something is not right, we are here to help.

1. Eligibility for Return

You may request a return if:

• The product is damaged or defective upon delivery

• You received the wrong item or wrong size

• The item is unused and in its original condition (including packaging and tags)

Items that have been worn, used, altered, or damaged by the customer will not be accepted.

2. Return Timeframe

Customers must request a return within:

• 3 days inside Sylhet

• 5 days outside Sylhet

Requests submitted after this timeframe will not be accepted.

3. Return Process

To request a return, contact us through:

• Website Contact Form

• Facebook Page

• WhatsApp / Phone

Please provide:

• Order Number

• Product Photo

• Issue Description

Once reviewed, we’ll confirm the approval and guide you through the next steps.

4. Refund Process

Refunds will be issued only after:

• We receive the returned product

• The product is verified in original and unused condition

Refunds may take 3–7 business days depending on the payment method.

For Cash on Delivery (COD) orders:
Refund will be sent via bKash, Nagad, or Bank Transfer.

5. Exchange Policy

If you want to exchange the item (size change or different model), we can arrange it based on stock availability. Additional delivery charges may apply.

6. Shipping Costs

• If the return is due to our fault (wrong size, wrong product, or damaged item), we will cover the return shipping cost.

• If the return is due to customer preference (change of mind, size change, etc), the customer must pay both way delivery charges.

7. Non-Returnable Items

We do not accept returns or refunds for:

• Used or damaged products

• Customized or modified items

• Items purchased during clearance or special discount sales

8. Final Decision

AKS Leathers reserves the right to approve or decline any return request based on inspection and policy conditions.

If you have any questions, we’re always here to assist.

📧 Email: support@aksleathers.com
📞 Phone/WhatsApp: +8801838020794